Let Us Help

Placing an order is super simple! Pick your product. Personalize. It’s that easy.

LAYOUTS

The layout shown on our website is exactly how it will appear on your finished product. However, please note that with personalization, type size will vary depending on the length of personalization. Use the example shown as a guideline for characters per line and total number of lines allowed when creating your message and/or greeting. Please note that your finished product will appear as shown in the virtual preview however idesign + co will use their design discretion for any sizing adjustments so that your product looks the best possible. If there are any questions or concerns on your order, idesign + co will contact you prior to shipping.

TYPESTYLES AND INK COLORS

All orders can be printed with the typestyles and ink colors shown. Please note that certain products use only one typestyle and or color based on the design discretion of idesign + co. Please also note that the Gold Foil style ink can ONLY be printed with the Black and White Striped design. Ink colors may vary from what you see on screen in comparison to the actual product. We are very proud of our presses and offer the highest digital print quality available, that we promise!

ENVELOPES

All our envelopes are white with square flaps and match the paper stock of your product. All envelope printing is centered on the back flap of the envelope. All ink colors are available (except for white) at no extra charge.

TURNAROUND TIME

Our production time is five business days from the day the order is received. Orders received after 12 PM EST are placed into the next business day’s queue.

CANCELLATIONS

Due to the nature of our personalized products, once you place an order, it is processed and can not be cancelled. Your credit card will be charged in full at the time your order is placed.

CUSTOMER SERVICE

We are here to answer any questions you may have. Just give us a ring at 212.675.1667 Monday-Friday from 9 am to 5 pm EST. Or you can send us an email at info@idesignandco.com and someone will get back to you within 24 hours.