Due to the nature of the personalized products we sell, if the item is produced in accordance with your personalization, our description and standards, we are unable to accept a return.
If there is a mistake on our part or an item is defective, please contact us immediately and we will be happy to replace and ship the item(s) at our expense. We may require a photo of the problem or request the item be returned to us however this varies upon situation.
Please note we can not accept a returned item after two weeks of delivery.
If you have any questions or concerns, please feel free to email us at firstname.lastname@example.org or call us at 212.675.1667 Monday-Friday from 9 am to 5 pm EST.